Support
Frequently Asked Questions
Are these real vintage posters?
No. Every design is an original, newly created piece made to look like it came from a Japan that never quite existed. Nothing here is a scan or reproduction of a real historical ad.
How long does an order take to arrive?
Every print is made to order. Orders arrive within 7–14 business days from checkout, worldwide.
What paper do you print on?
189gsm museum-grade matte archival paper. Thick, non-glossy, and built to last.
Do you ship worldwide?
Yes, we ship to most countries. Shipping costs and times are calculated at checkout.
Can I return or exchange a print?
Yes. 14-day returns on unused, undamaged prints in their original packaging. See our Returns and Refunds page for details.
Do frames come assembled?
Yes, framed options arrive ready to hang. No assembly required.
What sizes are available?
Sizes vary by design. Check the product page for the full list, typically A3 up to 70x100cm.
Can I request a custom size or design?
Not at the moment, but reach out via our Contact page. We’re always taking notes for future collections.
My order arrived damaged, what do I do?
Contact us within 14 days with a photo of the damage and we’ll send a replacement or refund, no questions asked.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Will I get a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow it all the way to your door.
Will the colors match exactly what I see on screen?
We do our best to keep colors true to the original design, but small variations can occur between your screen and the final print depending on your monitor settings.